Complaints

(Article 325-23 of the RGAMF and AMF Instruction No. 2012-07 of 13/07/2012 - updated 24/04/2013, 20/11/2013 and 17/10/2014 and 12/12/2016 with effect from 01/05/2017)

For any complaint about investment services, your advisor can be contacted in the following ways:
• By mail: to the following address: 32A Avenue Pierre Semard 94200 Ivry-sur-Seine
• by email: reclamation@overlord.fund

If a complaint requires processing by one of our partner management companies, we will transfer the complaint.

OVERLORD undertakes to deal with your complaint within the following deadlines:
• A maximum of ten working days from the receipt of the complaint, to acknowledge receipt, unless the response itself is given to the customer within this period;
• A maximum of two months between the date of receipt of the complaint and the date of sending the response to the customer unless duly justified special circumstances occur.

Competent mediator disputes with a company:

Anacofi Mediator

92 rue d'Amsterdam 75009 Paris II Competent mediators disputes with a consumer:

AMF Mediator

AMF Mediator | Autorité des Marches Financiers | 17, place de la Bourse 75082 Paris cedex 02

https://www.amf-france.org/fr/le-mediateur/presentation